Privacy
We collect the account, billing, endpoint, and service information needed to provide and protect your VPN. We do not inspect or store the contents of your VPN traffic as part of normal operation.
Last updated: 2026-07-16
tvpn gives you a personal VPN endpoint linked to your account. Because the endpoint is dedicated to you, it provides a stable connection rather than mixing your traffic with many other customers.
We keep the information needed to create your account, manage your subscription, operate your endpoint, provide support, and protect the service from misuse. We do not sell your personal information or share it for targeted advertising.
The service is not designed to record the websites you visit, your DNS queries, message contents, recipient lists, or full packet captures during normal operation.
We do keep limited technical measurements needed to show connection health, investigate failures, and detect compromised or abusive endpoints. These measurements describe whether the service is working; they are not a history of what you did online.
A VPN changes the network address seen by sites and services you contact, but it does not make you invisible. Your device, destination services, and the companies that provide network infrastructure may still receive or observe information as part of normal internet use.
We use this information to create and secure accounts, process subscriptions, build and maintain endpoints, show service status, provide customer support, investigate failures, prevent misuse, and meet legal obligations.
We limit access to people and systems that need the information for those purposes. Administrative access is logged and is intended for support, security, billing, and service operations.
We use specialist service providers for cloud hosting, account sign-in and required account email, payment processing, and service monitoring. Each provider receives the information needed to perform its part of the service.
We may also disclose limited information to professional advisers, infrastructure providers, or public authorities when reasonably necessary to investigate fraud or abuse, protect people and systems, respond to a valid legal request, or resolve a service dispute.
We keep account, subscription, and endpoint records while they are needed to provide the service. Technical and security records are kept according to their operational purpose and are removed or reduced when they are no longer needed.
Some records may be kept longer when needed for billing, fraud prevention, an active security or abuse investigation, a legal obligation, or the resolution of a dispute.
Depending on where you live, you may ask to access, correct, or delete personal information associated with your account. You may also ask how we use or disclose it. We will not treat you differently for making a privacy request.
Use the Support area in your account to make a request. We may need to verify that the request belongs to you, and we may retain information that we are legally required or reasonably need to keep.
We send email needed to verify your account, reset your password, communicate security or service issues, and provide support. We do not use required account or security messages for marketing.
If we add optional marketing messages, they will require a separate choice and will include a way to unsubscribe.
We will update the date above when this policy changes. If a change materially affects how we collect, use, or share personal information, we will provide an appropriate notice through the service or account email.